Professional client portal
Every account gets a branded workspace at yourcompany.ravinedesk.com, giving clients a dedicated place for requests and updates.
Simple helpdesk software for small teams
Client support that's actually your size.
Ravine Desk helps freelancers and small dev shops manage tickets, client conversations, and billable support hours without enterprise complexity — now with a built-in AI assistant that briefs your day and helps you resolve tickets faster.
14-day free trial. No credit card required.
Open Tickets
23Open
6Pending
47Resolved
Open
Website update request
Resource Associates · updated 12m ago
Pending
Email setup question
Service Connection · waiting on client
The inbox has a ceiling
Running support from your inbox works until it doesn't.
When every request lives in email, it is easy to lose context, miss follow-ups, and forget billable time. Ravine Desk gives your clients a professional place to submit issues while keeping everything organized for your team.
Core features
Just the helpdesk parts you actually use.
Tickets that stay organized
Track requests from new to resolved. Assign work, prioritize issues, and keep clients informed.
Email works naturally
Clients can reply directly from email. Responses automatically become ticket updates.
Track billable hours
Capture support time while you work and generate accurate reports without spreadsheets.
Built-in AI assistant
An assistant that works the queue with you.
Every plan includes the AI assistant; Team and Pro add smart triage and client-facing summaries. It reads only your workspace — your clients, tickets, and files stay private to your team.
Today's focus
Log in to a plain-English briefing of what needs attention — what's urgent, who's waiting, and what's gone quiet.
Analyze this issue
One click summarizes a ticket, suggests likely causes and next steps, and exports to Markdown for your notes.
Smart triage
New tickets get a suggested priority and type from their content — accept with a click, or let email and form tickets triage themselves.
Client status summaries
Give your customers a friendly AI summary of where their requests stand — fewer "any update?" emails.
How it works
Live in minutes, not weeks.
Create your workspace
Sign up and choose your workspace name.
Invite clients
Share secure magic-link access. No passwords required.
Start taking tickets
Manage requests, conversations, and support hours in one place.
Why Ravine Desk
Built for small shops, not procurement departments.
Right-sized
Built for freelancers and small teams.
Honest pricing
Flat monthly plans. No per-seat creep.
Professional
Looks great in front of your clients.
No bloat
Only the features you actually use.
Pricing
Simple pricing for small teams.
No per-ticket fees. No per-client fees. The AI assistant is included on every plan — add an optional AI Boost pack only if you want more. Pick a plan, pay one monthly price.
Founding pricing — available for a limited time. Lock in your rate.
Solo
$15 $12/mo
- 1 technician
- 100 clients
- 5 GB storage
- Unlimited tickets
- AI assistant: briefings & issue analysis
Duo
$39 $29/mo
- 3 technicians
- 250 clients
- 25 GB storage
- Unlimited tickets
- AI assistant: briefings & issue analysis
Team
$89 $59/mo
- 10 technicians
- 750 clients
- 100 GB storage
- Unlimited tickets
- AI assistant: briefings & issue analysis
- AI auto-triage
- AI client status summaries
Pro
$179 $99/mo
- 20 technicians
- Unlimited clients
- 500 GB storage
- Unlimited tickets
- AI assistant: briefings & issue analysis
- AI auto-triage
- AI client status summaries
Power user? Add an AI Boost pack for more monthly AI — from $12/mo.
Every plan starts with a 14-day free trial. No credit card required.
FAQ
The usual first questions.
Do my clients need an account?
No. Clients use secure magic links, so there are no passwords to manage.
Can clients reply by email?
Yes. Email replies are pulled back into the ticket conversation.
What happens after the trial?
You choose a monthly plan. No credit card is required to start the trial.
Is my data private?
Yes. Every workspace is isolated — your clients, tickets, and files are visible only to your team.
Is AI included?
Yes. Every plan includes the AI assistant — daily briefings and issue analysis. Team and Pro add AI auto-triage and client status summaries. Need more? Add an optional AI Boost pack anytime.
Do you train AI on my data?
No. We use AI only to generate your briefings, analysis, and suggestions. Your workspace data stays isolated and isn't used to train AI models.
Stop running support from your inbox.
Start your free trial today. No credit card required.
Start free trial