Every plan includes an AI assistant built into the workspace, not a separate tool you have to open and copy-paste into. It works from your actual tickets, so what it tells you is specific to your queue, not generic advice.
Log in and get "today's focus": a plain-English briefing of what's urgent, who's waiting, and what's gone quiet without a reply. On any ticket, one click gives you "analyze this issue": a summary, likely causes, and suggested next steps, which you can export straight to Markdown for your own notes.
On Team and Pro plans, the assistant does more of the work up front: AI auto-triage suggests a priority and type on new tickets the moment they arrive (accept it with a click, or let email and web-form tickets triage themselves), and AI client-facing status summaries give customers a friendly, accurate update on where their request stands, the kind of thing that heads off an "any update?" email before it's sent. Need more AI activity than your plan includes? An optional AI Boost add-on is available on any plan.
A big support team can afford to have someone triage every incoming ticket by hand. A one- or two-person shop can't. That's exactly the job the assistant takes over. The daily briefing does the job a team lead would normally do: scan everything and flag what needs attention today, so you're not opening every ticket just to find out which ones matter.
Your workspace data is never used to train AI models. The assistant reads your tickets to help you; it doesn't feed them anywhere else.
Log in on a Monday and the briefing might say something like: two tickets have been sitting since Friday with no reply, one client's message reads as urgent even though it was filed as normal priority, and nothing else needs attention today. That's three sentences that would otherwise take ten minutes of scrolling to work out for yourself, every single morning.
On a specific ticket, "analyze this issue" reads the conversation and gives you a summary and a few likely next steps, not a canned response, something grounded in what the client wrote. Export it to Markdown and it's a ready starting point for your own notes or an internal comment, not a final answer you have to trust blindly.
The briefing draws on ticket status, assignment, and billable-hours data that's already there because of the ticketing system underneath it. It's not a separate product guessing at your business. Tickets that arrive by email-to-ticket get triaged the same as any other. And an AI agent working through an Agent Seat uses the same underlying ticket and comment data the assistant summarizes, so the two features reinforce each other rather than duplicating work.
Plans start at $12/mo · 14-day free trial, no credit card required.
Related: Agent Seats · Billable hours · full pricing
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