Every workspace gets a branded home at yourcompany.ravinedesk.com: a place that's clearly yours, not a generic vendor's login screen. Clients get there with a secure magic link sent to their email, not a password they'll forget and email you about resetting.
A client opens a request, sees its status, and can add to the conversation, all in one place instead of scattered across old email threads. They see exactly what's open, what's pending, and what's already resolved, the same information you have, without needing to ask you for it.
Sign-in is a magic link, not a password. A client clicks a link in their email, lands in their workspace, and never has to remember a login they'll use three times a year. There's nothing for you to reset, either: no "forgot password" support ticket about your own support tool.
When you're the only person doing support, professionalism is one of the few things you fully control. A client who lands on a branded portal experiences your business as an operation, not a person answering email between other jobs. That perception matters more, not less, when you're small. It's often the thing that makes a client comfortable paying a retainer instead of nickel-and-diming each request.
It also solves a real practical problem: workspace isolation. Every tenant's clients, tickets, and files are private to that tenant. Nobody else's data shows up in your portal, and nothing in yours leaks anywhere else. If you work with clients in the same industry, or even direct competitors, that separation isn't a nice-to-have.
A client logs in to check on a request from last week instead of emailing "any update?": the status is already right there. Another client, who's never bothered to click the magic link even once, just replies to the notification email like always, and that reply lands in the same portal thread you and your team see. Neither client has to be trained on which one to use. Both end up in the same place.
The portal isn't a separate system bolted onto email. It's the same ticket data your team works from. A client reply by email lands here through email-to-ticket, without the client having to log in at all if they'd rather just reply to a notification email. Billable hours logged on a ticket are visible to your team (and, if you choose, summarized for the client) right where the ticket lives. And when the AI assistant writes a client-facing status summary on Team or Pro, it appears here too: one place, one thread, no duplicate record-keeping.
The portal is included on every plan, from Solo up. It's not an upsell you grow into later. The same subdomain that makes a solo operator look like a real business is the same one that makes a five-person shop look consistent across every client relationship, regardless of which technician actually does the work.
Plans start at $12/mo · 14-day free trial, no credit card required.
Related: Email-to-ticket · AI assistant · full pricing
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