Features

Everything below is included in Ravine Desk workspaces (Agent Seats is an early-access add-on); nothing here is a separate product you have to buy and wire together yourself.

• Client portal : Every Ravine Desk workspace includes a branded client portal with magic-link sign-in: no passwords, no support requests lost in email.
• Email to ticket : Clients reply from their inbox like always. Ravine Desk turns those replies into ticket updates automatically, so nothing lives only in email.
• Billable hours : Log support time right on the ticket as you work. Ravine Desk rolls it into per-client hours reports automatically: no spreadsheet reconciliation.
• AI assistant : A daily briefing and one-click ticket analysis on every plan. Team and Pro add AI auto-triage and client status summaries. Data never trains AI models.
• Agent Seats : Give an AI agent a real technician identity over a bearer-token API: assigned tickets, comments, logged hours, audited like a human's work. Early access.